Are you not satisfied about our pension or insurances products, or about how we operate? In that case, we would like to hear from you. It will give us the opportunity to help you adequately and to find a solution together. And it helps us to improve our products and our operations.
You can file your complaint by means of the complaints form.
Would you prefer to file a complaint by post? Send a letter to the following address:
Zwitserleven
quoting complaint
Postbus 5000
1180 KA Amstelveen
What happens after that?
We will respond to your complaint within 2 working days. If we are unable to, we will let you know. More investigation may be needed to handle your complaint. In that case you will obviously receive a message from us.
Not satisfied with the response?
Are you not satisfied with the response or with how your complaint is handled? Please write to the Zwitserleven management:
Zwitserleven
quoting: Management Complaint
Postbus 5000
1180 KA Amstelveen
The department manager will contact you by telephone within 2 working days. Therefore, make sure to include your telephone number in your letter? The management will send you a written reply within 15 working days.
Do you disagree with the opinion of the Zwitserleven management?
In that case, you can contact the Dutch Institute for Financial Disputes (KiFiD) within 3 months of receiving the management's response. KiFiD mediates between consumers and financial service providers.
| Dutch Institute for Financial Disputes (KiFiD) |
| Dutch Institute for Financial Disputes Postbus 93257 2509 AG The Hague Telephone number +31 070 333 8 999 www.kifid.nl |
If you would like to know more about a complaints procedure at KiFiD and the costs involved, please visit kifid.nl, or contact KiFiD directly.
Repair cost scheme
Zwitserleven sets high standards with respect to the quality of its products and services. Personal attention, clear communication, flawless and fast work, and a quick response to new legislation are our top priorities. However, it may be the case, despite our continued attention to quality, that you are not happy with the service provided.
Read more about the repair cost scheme and what you have to do to qualify for a repair cost compensation.