Three types of invoices
You will receive invoices for the contributions and costs of your pension scheme. There are three types of invoice:
1. Renewal invoice
You will receive a ‘renewal invoice’ around the 7th of each month. This is for the contribution and costs for the following month.
2. Change invoice
You can have the insurance of your employees changed. If the change has an effect on the contribution, you will receive a ‘change invoice’. If you will get money back, we will set off the amount you receive back against any outstanding invoices. If there is still a credit balance remaining, we will transfer this to your account.
3. Interest invoice
If you have not yet paid all your invoices, we will charge interest on the outstanding payments. The interest rate is (at least) 4% per annum. You will receive a separate interest invoice for this. To avoid interest charges as far as possible, we ask you to notify changes within two weeks, and to choose to pay by debit or to pay your invoices within the specified payment dates.
From paying in arrears to paying in advance
Since September 1, 2024, the timing of when we charge you the pension contributions and costs has changed. Instead of paying in arrears, we will invoice the pension contributions and costs before the 1st of the respective month. There will be a transition period in the months of September and October.
There will be a transition period in the months of September and October.
The transition period: here is what you can expect
Around September 4
You will receive the invoice for September from the old system. This invoice must be paid by September 26, 2024, at the latest.
Around September 23
You will receive the invoice for October from the new system. You should preferably settle this invoice before October 1, 2024. This invoice will include:
- A correction for the September premium due to differences between the old and new systems,
- The premium for October,
- Mutation premiums for changes up to September 20 that could not be reported earlier through the portal.
Around October 3
You will receive the change invoice for mutations from September 21 to 30. The direct debit collection of this will take place around October 4. The change invoice is always on a business day.
Around October 7
You will receive the renewal invoice for the month of November. You should preferably settle this invoice before November 1, 2024. The date of direct debit collection is also November 1. The renewal invoice always arrives approximately 3 weeks before the premium due date.
Timelines from November 2024
From November, we will follow the normal timelines of the invoicing process. You will then always receive the invoice for the mutation premiums of the past month at the beginning of the month. A few days later, you will receive the invoice for the premium of the following month. This invoice must then be paid by the 1st day of that next month.
We calculate interest on outstanding payments
We invest the contributions for your employees directly on the renewal or change date. This means that your employees will immediately benefit from any return. If we receive the contribution later because a change took place in the past, we will not be able to achieve the expected return. This is why we charge interest.
Temporary suspension of interest invoice
If you have not paid all invoices yet, we charge interest on the outstanding amounts. The interest is (at least) 4% per year. For this, you will receive a separate interest invoice. Due to the transition and the adjusted invoicing moments, we will not charge interest in September and October.
When do we calculate the interest due?
- Renewal: You will only pay interest if you fail to pay a renewal invoice before the first day of the following month. You will receive your ‘renewal invoice’ around the 7th of each month. So you have about 3 weeks to pay this invoice without us charging interest.
- Changes: In the event of a change in your employee's situation, we will update our administration. You will receive a separate change invoice once a month for this. You pay interest from the date of change until the invoice date. This interest is stated on the change invoice. You will not pay any additional interest if you pay the change invoice within 15 days of the invoice date.
Direct debit and manual payments possible
In order to process your payment quickly and correctly, we ask you to pay per invoice, stating the invoice number. Your online overview shows the invoices you have already paid and those that are still outstanding.
Direct debit
Do you use direct debit collection to pay our invoices? Then amounts will be automatically debited from your account. Starting from September 23, this will be done to our new bank account. The renewal invoice will be debited on the contribution due date with direct debit collection. The change invoice and interest invoice will be debited immediately.
Do you currently pay our invoices manually? From September 23, we will use a different bank account number. We ask you to use the changed bank account number for invoices from September 23 onwards. This bank account number is mentioned on the invoice.
Manual payments
Do you currently pay our invoices manually? From September 23, we will use a different bank account number. We ask you to use the changed bank account number for invoices from September 23 onwards. This bank account number is mentioned on the invoice.
You will see your new contract number on the invoices you receive from us starting September 23.